An innovative mobile technology provider that offers customers a unique answering service.

Due to its instant success and immediate influx of incoming data, the company quickly outgrew their software management system. Management lost complete visibility into the high volumes of information and had a difficult time creating insightful reports. The company was no longer able to decipher what customers wanted and what their business needed. 

We built a data warehouse for the high volumes of data, organizing this into metrics that were easy to use and understand.  The solution also provided the right information, to the right people, at the right time through a comprehensive set of scorecards and KPI's.

digitalKnowledge created a system that not only accommodated the high-volume of information, but also created in-depth reports and analytics of all the data within 10 seconds of every inquiry.   These reports uncovered the demographics of the customers and matched this information with the type of information they requested.  The solution made the client infinitely more appealing to marketers and advertisers.  Since the induction of this solution, the company has significantly increased their bottom-line.