The company is known for its outstanding approach to organizing corporate travel and creating corporate outings and events with up to thousands of attendees.

They were growing in success and popularity; however, executives were struggling to grow the company along with the customer base. Each meeting planner had their own way of executing events and kept track of their own records and documents.  Although the planners were good at what they did, executive management had no visibility into how the business was running, and it became very hard to train new employees.  Executive management saw this setback as an opportunity to leverage technology to increase efficiency and drive results without hiring more employees.

They needed a consistent means of planning events, meetings and trips for their clients. In order to do this, we automated their manual processes, such as check requests and invoicing, to increase productivity and maintain higher standards of client deliverables. We also created a single repository for all the trip-related planning, operational and financial information to provide employees and management a full view of the organization to encourage educated decision-making. In addition, we created a vehicle for trip details to reach the agents in a more timely manner, empowering the individual travelers with the information they need, before they need it, and significantly improving customer service. 

As a result of the solution we built, employees are able to make much better use of their time. Their productivity has drastically increased and each individual is able to take on more clients than ever before, without significantly increasing their work load.  With automated workflows, they consistently produce very detailed, high-quality deliverables, setting them apart from their competitors and significantly increasing their customer satisfaction.