In December 2009, digitalKnowledge received an outstanding client satisfaction score of 190 points, far surpassing the average consulting score of 160 points.
Each year, digitalKnowledge participates in the Microsoft Client Satisfaction Survey to ensure that we are providing our clients with the best quality and service. We take this survey very seriously, and leverage the information obtained through this exercise to determine what improvements we will immediately focus on.
This survey is done entirely through Microsoft to ensure privacy and encourage candidness. Microsoft takes the feedback from digitalKnowledge's clients and then ranks them in the following areas:
Customer Loyalty Segmentation
- Champions
- Moral Supporters
- Captives
- Rebels
Revenue Impact Analysis
Loyalty
- Satisfied
- Likely to Recommend
- Likely to Repurchase
- Competitive Advantage
- Overall Performance
Overall Performance
- Ease of Doing Business
- Quality of Communication
- Quality of Sales
- Quality of Products
- Quality of Support
- Value Received
- Ability to Meet Your Needs